Refund policy

RETURN & REFUND POLICY

At LOKALS, many of our products are made to order. Please review your size, colour, shipping address and order details carefully before completing your purchase.

CHANGE OF MIND & SIZING

We generally do not accept returns or exchanges for change of mind, incorrect size selection, colour preference, or other ordering mistakes made by the customer, except where required by applicable consumer law.

Please check the size guide provided on the product page before placing your order, as sizing may vary between products.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible, preferably within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos of the item and packaging where applicable.

We will review your claim and, where appropriate, arrange a replacement, refund, or other remedy.

RETURNS

Please contact us before returning any product. Do not send products back without receiving return instructions from us first.

If a physical return is required, we will provide you with the appropriate return instructions and return address after your request has been reviewed.

ORDER CANCELLATIONS

Because our products may enter production shortly after an order is placed, cancellations cannot be guaranteed. If you need to cancel an order, please contact us as soon as possible.

Once an order has entered production, it may no longer be possible to cancel or modify it.

EUROPEAN UNION

If your order is delivered to the European Union, you may have additional cancellation or return rights under applicable consumer law, including a 14-day withdrawal right where applicable. Nothing in this policy limits any mandatory rights available to you under applicable law.

AUSTRALIAN CONSUMERS

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to exclude or limit any rights or remedies you may have under applicable Australian consumer law.

REFUNDS

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges and return shipping costs are generally non-refundable unless the product is faulty, incorrect, or otherwise required by applicable consumer law.

CONTACT

If you have any questions regarding a return, refund, damaged product or your order, please contact us at: tom.coast90@gmail.com